> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://andrewapp.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I cancel?

## Cancelling your subscription

Before proceeding with cancellation, we want to make sure you have explored all available options. Depending on your situation, there may be a solution that works for you.

**What is the main reason you are leaving?**

| Reason | What we can do |
| ---- |
| The subscription is too expensive | Contact our support team — a pricing solution may be available |
| A bug is affecting my daily use | Report it via the chat — our technical team handles bugs as a priority |
| The platform is too complicated to use | We offer free onboarding sessions on request |
| The quality does not meet my expectations | Share your feedback — we want to understand and improve |
| I want to change my billing frequency | This can be done directly from your account, without cancelling |
| The content does not match my needs | Tell us what is missing — your feedback shapes our roadmap |
| Not enough new features | Check out our roadmap or get in touch with our team |
| Other reason | Contact us via the chat — we are here to listen |

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## I still want to cancel

If you have made your decision, cancellation can be done directly from your Andrew® account, independently.

**Steps to follow:**

1. Click on **your profile picture** in the bottom left corner
2. Go to **Edit my profile**
3. Click **Cancel my subscription**
4. Select your reason and complete the form all the way through

![Profile access](https://storage.crisp.chat/users/helpdesk/website/-/b/f/e/6/bfe659253d6d1800/profil-1jpg_nr7t24.jpg)

![Cancel subscription](https://storage.crisp.chat/users/helpdesk/website/-/b/f/e/6/bfe659253d6d1800/mon-profil-3jpg_4wuarm.jpg)

> ⚠️ **Important:** Cancellation takes effect immediately upon full submission of the form. You retain access to all features until the end of the current period already paid for.

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Any questions? Our support team is available via the chat integrated into the platform.