> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://andrewapp.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The video isn't working (Patient)

Please check the following:
* Make sure the app is up to date in your app store (Google Play / App Store)
* Make sure your browser is up to date
* Ensure that your webcam and microphone are enabled in your browser settings
* Check for any error messages
* Check your internet connection status
* Clear your cache (all browsing data)

*If the problem persists after checking all these items, contact support via the chat bubble on our website or via contact@andrewapp.fr*