> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://andrewapp.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Video conferencing is not working (Therapist)

Please check the following:
* Up-to-date browser
* Webcam and microphone enabled in your browser settings
* Whether or not an error message appears
* Internet connection status
* Clear your cache (all browsing data)

*If the problem persists after checking all these items, contact support via the chat bubble on our website or via contact@andrewapp.fr*