The video isn't working (Patient)

Please check the following:

• Make sure the app is up to date in your app store (Google Play / App Store)
• Make sure your browser is up to date
• Ensure that your webcam and microphone are enabled in your browser settings
• Check for any error messages
• Check your internet connection status
• Clear your cache (all browsing data)

If the problem persists after checking all these items, contact support via the chat bubble on our website or via contact@andrewapp.fr

Updated on: 24/04/2026