Getting Started

• How do I install Andrew®?

  The app (Andrew® - Health Mobility) is available for free on the App Store (iPhone) and on Google Play (Android). It can be downloaded in just a few secondsSome readers

• Is Andrew® free?

  Andrew® is completely free for patients If your therapist uses Andrew®, they will give you direct access to the app. Don’t have a therapist on Andrew® yet? You can find one near you here: (https://explore.andrewapp.fr/)Few readers

• How to Create an Account (Patient)

  The app (Andrew® - Health Mobility) is available for free on the App Store (iPhone) and on Google Play (Android). Once the app is installed, use the login credentials you received via email from your therapist to sign in. ![](https://storage.crisp.chat/users/helpdesk/website/-/b/f/e/6/bfe659253d6d1800/mail-creation-de-comptejpg_db7b9w.jpFew readers

• My physical therapist told me about Andrew®. Where do I start?

  Your therapist will send you an invitation directly via email containing your login credentials Just download the Andrew - Mobility Health app and click “Get Started.” Select “I’ve already had an appointment with an Andrew® practitioner” and enter your login credentials Your physical therapist has already set everything up for you 💊 ![](https://storage.Few readers

How It Works

• Where can I find the prescribed exercises?

  As soon as you open the app, your daily workout appears on the home screen. All exercises are illustrated with clear videos created by physical therapists who are also instructors. You can see exactly how to perform each movement, at what pace, and how many times. If you have any issues, please contact your therapist directly. ![](https://storage.crisp.chat/users/helpdesk/website/-/bFew readers

• What happens during a teleconsultation with my therapist?

  Your therapist will schedule a remote appointment, and you’ll receive a notification. At the agreed-upon time, join the session via the app or a web browser, just like a regular video call. You can pay for the session** directly through the app.** ![](https://storage.crisp.chat/users/helpdeskFew readers

• How do I make an appointment?

  How do I make an appointment? If your therapist has entered their appointment booking URL correctly in the app, you’ll see a green “Book an Appointment” button on the home screen. You can also book an appointment on external platforms (such as Doctolib) via the Appointments tab / Find a Specialist / Book an AppointmentFew readers

• How do I view a treatment plan sent by my specialist?

  If your therapist has prescribed exercises for you, you’ll find them on the app’s home screen. The exercises are listed at the top of the page, along with the following information: Program title Estimated duration Summary of content If you have any issues, please contact your therapist directly.Few readers

• I want to contact my therapist

  You can contact your therapist via direct messaging from your app if they have enabled this feature. To do so: tap the Message tab located in the menu at the bottom of your screen. Otherwise, you won’t be able to contact them directly from the appFew readers

• Update my personal information (Patient)

  As a patient, you can only change your password. To do so, go to the Profile tab. Any other information (email, name, etc.) can only be changed by your therapist, so please contact them directly.Few readers

Technical Questions

• The video isn't working (Patient)

  Please check the following: Make sure the app is up to date in your app store (Google Play / App Store) Make sure your browser is up to date Ensure that your webcam and microphone are enabled in your browser settings Check for any error messages Check your internet connection status Clear your cache (all browsing data) If the problem persists after checking all these items, contact support via the chat bubble on our website or via contact@andrewapp.frFew readers

• Is my Andrew® access unlimited? (Patient)

  As a patient, your therapist has granted you access to Andrew®. As a result, you can view the exercises recommended by your therapist on your dashboard for a period of 2 months. ​ After this period, you will need to consult your therapist again so they can provide you with new exercises. Until your next appointment, you have unlimited access to the Explore section. This section offers a variety of content, including *yoga, Pilates, mobility exercises, strength training, meditation, cardiacFew readers

• How can I access Andrew® on my own?

  Andrew® is made available to patients through a therapist. ​ However, if you wish to access the app’s services without going through a therapist, you will need to sign up for a monthly or annual subscription to enjoy unlimited access to all exercises and services, allowing you to improve your mobility on a daily basis.Few readers

• I can't log in on my computer to access my exercises

  Patients can now access their Andrew® account from a computer. To sign in from your computer, use the following portal: https://patient.andrewapp.fr/auth You can access your assigned exercises, view your treatment plan, and manage your account directly from your web browser. For the best experience, we recommend using the latest version of Google Chrome, Microsoft Edge, Safari, or Firefox. The Andrew® mobile app remains available on smartphones andFew readers

• Can I use Andrew® on my smart TV?

  Andrew® is available only on the mobile appFew readers

• Can I use Andrew® on my computer?

  For now, Andrew® is only available via the (mobile app) for patients An online version (Web App) will be available by the end of summer 2026Few readers

• How do I search for an exercise?

  There is no search tool available. You have access to the exercises made available to you by your therapist based on their professional expertise. If you would like additional exercises, please contact your therapist.Few readers

Content

• What are the meditation, yoga, and Pilates sessions available in the app for?

  What are the meditation, yoga, Pilates, and other wellness resources available in the app for? In addition to your rehabilitation exercises, Andrew® gives you access to a library of wellness resources: meditation, cardiac coherence, sophrology, yoga, Pilates, health podcasts, and more. These resources help you better manage stress, mitigate the effects of a sedentary lifestyle, and understand your body. Your physical therapist may recommend specific resources based on your situation. **Is tSome readers