Subscriptions

• Which subscription should I choose?

  Two individual plans are available: “Get Started” for (€34.90/month, including tax) (billed annually) “Get Better” for (€49.90/month, including tax) (billed annually), which includes Andrew® Coach and teleconsultations. For multi-therapist practices, customized pricing is available. (Feel free to request a quote via the support chat or via the) form You can also take advantage of a 15-day free trial, with no commitment and no credit card requiSome readers

• What features are available with Andrew® Coach?

  Andrew® Coach is a weekly planning tool that allows you to : prescribe exercises prescribe programs (exercise routines you have created) add free-form text and external links (PDFs, YouTube videos, Google Drive, etc.) add health-related content (*stress, anxiety, sleep, sedentary lifestyle, etc. *) prescribe exercises in cycles (circuits, supersets) With Andrew® Coach, all of this programming is scalable, day by day, week by week, to best support the patient in their care. ThisSome readers

• How do I cancel?

  Cancelling your subscription Before proceeding with cancellation, we want to make sure you have explored all available options. Depending on your situation, there may be a solution that works for you. What is the main reason you are leaving? Reason What we can do The subscription is too expensive Contact our support team — a pricing solution may be available A bug is affecting my daily use Report it via the chat — our technical team handles bugs as a priorityFew readers

• Where can I find my invoice?

  If you would like to (cancel) your subscription, go to: Click on your photo in the bottom left corner Edit my profile (Manage my subscription) (Billing history) (All invoices can be downloaded in PDF format)Few readers

• Subscription cancellation : what you need to know

  Does your subscription work like others? Yes, exactly like a Netflix or Spotify subscription, or a phone plan. Your Andrew® subscription automatically renews at each billing date (monthly or annually), until you explicitly request cancellation. How do you cancel your subscription? Cancellation is done directly from your Andrew® account: Log in to your account at pro.andrewapp.fr Go to Edit my profile > Manage my subscription Click Cancel my subscription ConFew readers

Visibility and Growth

• How can you incorporate Andrew® into your physical therapy practice?

  Andrew® was designed to help physical therapists enhance the quality of their care. How? By freeing up their time and empowering patients. Optimize your treatment time One of the primary benefits of Andrew® is that it helps you make your patients more independent between sessions. They make guided progress outside the clinic, allowing you to reduce the number of follow-up sessions. Free up time to take on new patients By reducing redundant appointments, you increase your cSome readers

Getting Started

• Can we communicate with our patients via direct messaging on Andrew®?

  Direct messaging is available on Andrew®. You can find it in the “Messaging” tab in the left-hand sidebar of your Andrew® dashboard or in a patient's file next to their first name. The built-in messaging feature is end-to-end encrypted. You can enable or disable it as needed, and share photos or PDF documents with complete confidentiality. ![](https://storage.crisp.chat/users/helSome readers

• How do I bill my patients?

  On Andrew®, you can create a Stripe account to bill for telemedicine consultations; simply enter the amount when you create the consultation. Billing is integrated into the telemedicine tool. Your patient can pay for the session directly from the app or browser, which simplifies administrative tasks. For services covered by insurance, electronic submission is handled directly through the therapist’s billing software ![](https://storage.crisp.chat/users/helpdesk/website/-/b/f/e/6/bfe659253d6dSome readers

• How do I log in to Andrew® (Therapist)?

  To access your Andrew® Pro account, you must first go to the website https://www.andrewapp.fr/. Once on the site, click on the “Andrew® Pro” section located at the top right of the page. ​ ​Please note that the email address used to create your professional account cannot be used as a patient email address. ​ If you wish to access the patient portal to view its content, you will need to create a patient account using a different email address. ![](hSome readers

• How do I cancel a telemedecine appointment ?

  Just click on the three dots next to the telemedicine appointment and then cancelSome readers

• How do I access the file of a patient who has already seen another therapist, Andrew®?

  To access the file of a patient who has previously seen another therapist using Andrew®, follow these steps: Open Andrew® Pro. Click “New Patient” Enter their email address Click “Send Invitation” ​ Your patient will receive an invitation request via email. Once they accept the invitation, you will have access to their file and can suggest appropriate exercises for them. ![](https://storage.crisp.chat/users/helpdesk/website/-/b/f/e/6/bfe659253d6d1800/liste-patienSome readers

• How do I delete an exercise?

  To delete a patient exercise: Open the program that contains the exercise Click the “Prescription” button Click the trash can icon next to the exercise you want to deleteSome readers

• Can I send automatic reminders to my patients?

  Yes. Andrew® lets you send push notifications to your patients to help them remember their exercises. It’s a simple and effective way to improve adherence.Some readers

• How do I create an account? (Therapist)

  To create a practitioner account, simply visit https://pro.andrewapp.fr/login Andrew® is used on a computer; there is no mobile app for therapistsSome readers

• How do I edit a program?

  To edit a program: Go to the patient's file Select the program (on the right side of the screen) Edit Edit the programSome readers

• How do I change my payment method?

  To change your payment method, simply go to: “Edit My Profile” “Manage My Subscription” A Stripe page will open under the “Payment Method” section. You can then click on your payment method to remove it or add a new one via** “+ Add a Payment Method”.** ![](https://storage.crSome readers

• How can I tell if my patient has done their exercises?

  From your dashboard, you can track each patient’s exercise progress in real time. You can see who has completed their sessions and who is less consistent.Some readers

• Video conferencing is not working (Therapist)

  Please check the following: Up-to-date browser Webcam and microphone enabled in your browser settings Whether or not an error message appears Internet connection status Clear your cache (all browsing data) If the problem persists after checking all these items, contact support via the chat bubble on our website or via contact@andrewapp.frFew readers

• How do you file a tax return online?

  It is not possible to submit a document directly via Andrew®; this must be done through your billing softwareFew readers

• How do I schedule a telemedicine appointment?

  From your telemedicine tab, click the “New Consultation” button in the upper right cornerFew readers

• How do you write a prescription?

  It is not possible to create prescriptions directly in Andrew®Few readers

• How do we resend login to patients who have already accessed their account?

  If a patient has already logged in to their Andrew® account, it is no longer possible to resend their login credentials directly through the patient record. In this case, the patient must click on “Forgot Password” when logging in to receive their login credentials again via email. This procedure is designed to simplify access management and avoid technical issues associated with manually resetting login credentials for accounts that are already active. For patients who haveFew readers

Content and Customization

• What is a therapeutic education module?

  These are short educational videos created by expert trainers for your patients. They cover topics such as pain management, neuropathies, kinesiophobia, common misconceptions, and cognitive behavioral therapy (CBT). The goal: to better inform your patients in order to improve their engagement and outcomes.Some readers

• What types of content are available in the library?

  The library covers a wide range of topics: rehabilitation exercises for all conditions, therapeutic education videos, wellness content (meditation, cardiac coherence, yoga, Pilates, sophrology, etc.), and health podcasts. Everything has been developed in collaboration with specialized physical therapy instructors.Few readers

• What specialties are available on the app?

  Andrew® is suitable for any movement specialist or prescriber (non-exhaustive list: physical therapists, osteopaths, midwives, chiropractors, podiatrists, physical rehabilitation specialists, physical medicine and rehabilitation physicians, speech-language pathologists, surgeons, sports medicine physicians, etc.)Few readers

• Can I upload my own exercise videos?

  Yes. You can import your own videos and incorporate them into your programs, in addition to the content already available in the library.Few readers

• Can I Prescribe in PDF Format ?

  You can send recommendations as a PDF. To do so, follow the same process as for a digital delivery: add the patient, then create a consultation. Once the exercises have been sent, an "Export PDF" button will be available in the patient's record. This allows you to generate and download a PDF containing the recommendations.Few readers