How do I cancel?
Cancelling your subscription
Before proceeding with cancellation, we want to make sure you have explored all available options. Depending on your situation, there may be a solution that works for you.
What is the main reason you are leaving?
Reason | What we can do |
|---|---|
The subscription is too expensive | Contact our support team — a pricing solution may be available |
A bug is affecting my daily use | Report it via the chat — our technical team handles bugs as a priority |
The platform is too complicated to use | We offer free onboarding sessions on request |
The quality does not meet my expectations | Share your feedback — we want to understand and improve |
I want to change my billing frequency | This can be done directly from your account, without cancelling |
The content does not match my needs | Tell us what is missing — your feedback shapes our roadmap |
Not enough new features | Check out our roadmap or get in touch with our team |
Other reason | Contact us via the chat — we are here to listen |
I still want to cancel
If you have made your decision, cancellation can be done directly from your Andrew® account, independently.
Steps to follow:
- Click on your profile picture in the bottom left corner
- Go to Edit my profile
- Click Cancel my subscription
- Select your reason and complete the form all the way through
⚠️ Important: Cancellation takes effect immediately upon full submission of the form. You retain access to all features until the end of the current period already paid for.
Any questions? Our support team is available via the chat integrated into the platform.
Updated on: 04/06/2026
Thank you!