How do we resend login to patients who have already accessed their account?

• If a patient has already logged in to their Andrew® account, it is no longer possible to resend their login credentials directly through the patient record.
• In this case, the patient must click on “Forgot Password” when logging in to receive their login credentials again via email.
• This procedure is designed to simplify access management and avoid technical issues associated with manually resetting login credentials for accounts that are already active.
• For patients who have never accessed their account, the “resend login credentials” button remains available in their file.
• If the patient has changed their email address, they must log in with the new address and use “forgot password” to receive their login credentials.

Updated on: 24/04/2026